Effective Date: 21 May 2025

IMPORTANT – READ CAREFULLY

This Privacy Policy explains how we collect, use, store, and protect your information when interacting with our WhatsApp chatbot platform and digital services.

1. Who We Are

We operate a Malaysia-based WhatsApp chatbot and digital services platform. Our services include automated WhatsApp communication tools, customer support automation, online learning, and various digital systems used to support clients’ customer engagement needs.

2. Information We Collect

We may collect your full name, phone number, email address, location, and any messages, files, or other information you send when interacting with our services.

3. How We Use Your Information

Your information is used to provide support, process registrations, deliver updates or newsletters, improve our services, and meet legal or regulatory requirements.

4. How We Collect Your Data

We collect data through WhatsApp, email, website forms, social media platforms, advertisements, and any channels through which you interact with our services.

5. Legal Basis

We process your personal data based on consent, contractual necessity, legitimate interests, or compliance with legal obligations.

6. Sharing of Information

We only share your data with trusted internal team members, payment processors, and WhatsApp/Meta as part of service operations. We do not sell personal information to third parties.

7. Data Retention

We retain your information only as long as necessary to fulfill service purposes or comply with legal requirements. You may request deletion of your data at any time, subject to applicable laws.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also withdraw consent at any time. To exercise your rights, contact Mei via WhatsApp at +60147549662.

9. Cookies & Analytics

We use basic analytics tools and tracking technologies. No personally identifiable information is collected unless you choose to provide it.

10. Security

We take reasonable technical and organisational measures to protect your information. However, no system can guarantee absolute security, and we encourage users to take precautions when sharing personal data.